Refund Policy
I. Introduction
This Refund Policy is designed to be consistent with our Terms and Conditions, providing clear guidelines for requesting and processing refunds.
II. Eligibility for Refunds
i. Service Dissatisfaction: Refunds may be requested if our services do not meet your expectations. Service dissatisfaction includes failure to deliver services as described or significant delays.
ii. Time frame: Refund requests must be made within 30 days of the purchase date or receipt of the service, whichever is later.
iii. Non-Refundable Services: Certain services, such as customized financial plans or consulting sessions, are non-refundable, as specified at the time of purchase.
III. Requesting a Refund
i. Procedure: To request a refund, contact our customer service team at support@chaptr7.com.
ii. Information Required: Provide your name, contact information, service details, purchase date, and a detailed reason for the refund request.
IV. Processing Refunds
i. Review Process: We will review your request and notify you of the approval or rejection of your refund within 14 business days.
ii. Method of Refund: Approved refunds will be processed using the original method of payment.
iii. Partial Refunds: Partial refunds may be granted for services partially used, subject to review and approval.
V. Exceptions
i. Force Majeure: Refunds are not available for service interruptions caused by events beyond our control, such as natural disasters, pandemics, government actions, or other unforeseeable circumstances.
ii. Breach of Terms: Refunds will not be granted if you are found to be in breach of our Terms and Conditions, including but not limited to misuse of services, fraudulent activities, or violation of our policies.
VI. Changes to this Policy
Chaptr7 reserves the right to modify this Refund Policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.
VII. Contact Us
For questions about this Refund Policy, please contact us at support@chaptr7.com or click the button bellow to access our online support form.
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